REFLECTION: This year, 2011, marks my 25th year in business. To celebrate the occasion, I’ve committed myself to writing and publishing my fifth book. ‘Press Pause…Think Again’ is scheduled for release early this fall. It’s going to be similar in style to its older sister, ‘Press Pause…Press On’ – both of them compilations of the most popular Pause messages.
It’s been nine months since I took my first tentative steps on this project. You’d think I might have given birth by now! However, pulling the material together has been an arduous, circuitous, on again, off again process – even though I’ve been down this path before.
Have you noticed that some projects are like that? Slippery? Tough to get a grip? Expanding in possibility one moment, and shifting direction the next? It wasn’t until last week that the organizing structure for the material finally came into focus. And it wasn’t for lack of effort on my part.
Let me recap, so you’ll know what I mean. Last spring, I reviewed the Pause messages from the last six years – some 300 in total. I earmarked those with potential for another book and ended up with 121 of them. Since I only needed 64 for another volume, my first thought was, “Heh – that’s enough for two books!” And so, overnight, the project doubled in size. (more…)
REFLECTION:
Last fall, I gifted my grandson with a subscription to a popular children’s magazine. I received, in return, a postcard to send the little guy indicating that the magazines would soon be on their way. I mailed him the postcard and also told him what to expect.
When I checked repeatedly with his Mom through the late fall and early winter about whether the magazines had started arriving, the answer was always no. In fact, they never even received the postcard announcement of the gift itself.
So, now, three months later, I finally decided it was time to call the magazine offices and demand an explanation. Irritated would be a pretty accurate description of my state of mind. I grew even more irritated by the time I held through the voice mail queue to lodge my complaint with James, a real live agent. bI laid out my problem fact by fact – in a tone that may have held just the slightest of edges.
On looking up my subscription account number, James immediately explained the situation. Turns out I had provided the right street address, but the wrong postal code, so the magazines had bounced back as undeliverable. The third time this happened, the distributor investigated, discovered the error, corrected the postal code, and had already graciously extended the subscription by the missing three months. The first magazine of the new year was already on its way to the corrected destination.
I thanked James for handling the situation so well, and apologized for my error. All set to point the finger of blame, I had no one to aim it at but myself.
ACTION:
I know I’m not the only person out there prone to jumping to conclusions. You may have experienced ‘a leap of sanctimony’ a time or two yourself. Self righteous indignation raises its ugly head in small ways and large ways both in the workplace and on the homefront. And, it’s such a colossal waste of energy with a strong likelihood of collateral damage.
Here are my reminder ‘Note To Self’ rules for tackling life’s sticky altercations:
* Speak up sooner rather than later when something goes awry.
* Don’t automatically ascribe incompetence on the part of others.
* Never assume that an error is entirely someone else’s fault.
* Explore what part I may have played in causing the problem.
* Be prepared to take or share responsibility for making things right.
P.S. In case it’s been a while, and you might have forgotten, I can tell you that humble pie has a unique flavor all its own!
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QUOTES OF THE WEEK:
The greatest day in your life and mine is when we take total responsibility for our attitudes. That’s the day we truly grow up.” – John C. Maxwell
I would rather the man who presents something for my consideration subject me to a zephyr of truth and a gentle breeze of responsibility rather than blow me down with a curtain of hot wind.” – Grover Cleveland
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READERS WRITE:
In response to last week’s message, What’s Your Intention, Pause reader JG writes: This message is so fortuitous. I was just discussing choosing a word for the year with a friend. I realized I had already chosen mine while writing in my journal at year’s end. My word is LIGHT. To me it means to let the light in, spirituality, physically and emotionally; to follow my light; to share my light with the world; and to lighten up and enjoy the ride, to see the lighter side of things. I put this in motion by easing myself back into things on my first day back at work in a fairly stressed environment. I took the first half hour to read and lighten my expectations. I invited staff out for coffee first thing in the morning to lighten up the start to the work week. I lightened up our regularly scheduled meetings. And, on a personal note, I am lightening up on what I eat for supper (more salads please) and will hopefully lighten up the reading on the scale after my Christmas indulgences.
PS 2 – If you’ve been pondering your word for the year, I can tell you that these are some of the words that Pause readers tell me they have chosen to guide their direction for 2011: Thankfulness, Focus, Change, Reinforcement, Adventure, Reflection, Patience, Connection, and Gratitude
REFLECTION: Last fall, I gifted my grandson with a subscription to a popular children’s magazine. I received, in return, a postcard to send the little guy indicating that the magazines would soon be on their way. I mailed him the postcard and also told him what to expect.
When I checked repeatedly with his Mom through the late fall and early winter about whether the magazines had started arriving, the answer was always no. In fact, they never even received the postcard announcement of the gift itself.
So, now, three months later, I finally decided it was time to call the magazine offices and demand an explanation. Irritated would be a pretty accurate description of my state of mind. I grew even more irritated by the time I held through the voice mail queue to eventually lodge my complaint with James, a real live agent. I laid out my problem fact by fact – in a tone that may have held just the slightest of edges.
On looking up my subscription account number, James immediately explained the situation. (more…)
REFLECTION: It was a sunny clear October day, and my husband, Dave, and I (along with another 20 passengers) were enjoying a sailing adventure on the Mar, a 65 foot tall ship that plies the Halifax Harbor. About a half an hour into the trip, we made our way to the stern to check out the view from aft and chat with the crew.
After a few minutes of conversation, Captain Tim looked at me and asked, “So, do you want to steer the ship?” Of course this prairie flat-lander jumped at the opportunity. For the next 30 to 40 minutes, I found myself at the wheel, taking instructions from the Captain: “Line up to the second pillar on the bridge. Hold her steady. Shift a bit – one spoke to starboard.”
Wind in my hair. Sun on my face. Excitement in my blood. I’m pretty sure my Norwegian Viking ancestors were bursting their buttons to see one of their own as a deckhand. Although I made no navigation decisions, only followed instructions, I turned the ship around in the harbor, sailed between two offset marker buoys, came around the other schooner cruising the harbor, and headed the Mar to dock. Thankfully, the captain took over before we got too close to land. Steering is one thing – braking quite another! (Can you actually brake a ship?)
Anyway, the adventure turned out to be one of the highlights of my vacation. As I’ve been reading this week about motivation and engagement in the workplace, my brief sailing experience has morphed into a learning lab of its own. (more…)
