communication

Stuck? We've all been there sometime!

Reflection: One thing for sure about the many roads of life is that no matter where you are in your travels, someone has been down that path already and someone else is just taking a first step along the way. On any given journey, we may find ourselves the experienced travel pro or the novice at the starting gate.

Whether it’s struggling with a new leadership role in the workplace, trying to figure out how best to parent a headstrong teenager, or coping with a time of life when everybody needs you – or when no one seems to need you – someone, somewhere has already worked their way through that puzzle and out the other side.

I was thinking about this the last time I took a painting workshop from my first mentor in the world of art, Cecelia Jurgens. Cecelia is a very accomplished artist and an equally encouraging instructor. Along with the samples of her current work (always inspiring), she occasionally brings along a few of her earliest sketchbooks (equally inspiring).

I’m sure Cecelia would agree that, compared to where she is now in her career, the work in those early sketchbooks isn’t quite as accomplished. And, THAT is exactly what gives those who are just starting out along the path hope that their skills, too, will grow and develop. (more…)

Reflection: A recent movie featuring Jack Nicholson and Morgan Freeman popularized the idea of the Bucket List – a set of experiences you hope/plan/long to have before you die (AKA ‘kicking the bucket’). Bucket Lists tend to feature splashy adventures and stretch experiences – the things that dreams are made of!

I actually find another bucket metaphor equally intriguing.  It’s an idea put forward by authors Rath and Clifton who suggest that each of us owns an invisible bucket and an invisible dipper. As we move through our lives, we are constantly filling or draining each other’s buckets of positive emotion – based on what we do and say.

We can top up another’s bucket with a positive comment or drain their bucket with a thoughtless action. Our interactions with others are rarely neutral – and those actions reflectively enhance or diminish our own levels in the process. As in, filling another’s bucket tops up our own bucket, too. And vice versa.

A full bucket generates positive outlooks and plenty of energy. An empty bucket spawns sour outlooks and gorbs of apathy.

Action: I like the image and I appreciate the idea. However, I suggest we take it one step further. (more…)

Reflection: 

How do you typically respond when someone shares good news with you?

Suppose a colleague or friend shares news about their awesome summer road trip. Which of these responses are you most likely to choose?

1. Say “Hmph!” and turn away.
2. Say “ Gee that sounds like way too much time at the wheel, cooped up in a car with the kids. I bet it was exhausting, putting on all those miles!” while frowning and shaking your head.
3. Say “Heh, good for you!” showing little or no emotion.
4. Say “I’m delighted your vacation went so well. I know how much you were looking forward to it. Let’s have lunch so you can fill me in on the details!” while smiling and maintaining eye contact.

All the responses have positive or negative consequences for your relationship, and option 4 stands the best chance of building it up.

In her research on relationships, Shelley Gable from the University of California, has learned that the quality of your reaction can make a huge difference and contribute directly to either strengthening or diminishing the relationship. She describes four categories of replies. (more…)

Reflection & Action: When the load is too heavy, and life is not as you wish it to be, it’s tempting to hope that someone else will read your mind, and solve your problems.

As much as you might dream of a dramatic rescue, white knights on chargers are hard to come by these days.  And, a lot of potential white knights are having a tough time staying on their horses. The ride is just too wild.

If you really want a different outcome, you cannot bite the bullet, suffer in silence and hope for the best.

What to do? Collect and share real information about the situation. Actively negotiate options, set reasonable limits, shift deadlines, and draw on extra resources. Talk directly to those who control the situation – don’t just complain to those who are game to commiserate but who have little or no power and influence.

If you are the one ‘in charge’, make it ‘safe to say’. When you react positively to those who speak their minds and hearts, more people will be more direct. You will hear about real concerns and have access to real information – not just want others think you want to hear. This will help you make clearer assessments and helpful adjustments to ease the frustrations of the moment.

Together with those who really tell it like it is, you create better circumstances now and build more trust and capacity for the future. (more…)

Reflection: What does the phrase, Truth and Reconciliation, mean to you? I’ve always associated the process with large-scale social issues. However, I’m beginning to see how it could apply to our attempts to create more balance in our everyday lives.

The concept first came to my attention (and maybe yours, too) during the mid ‘90s in news from South Africa. Over the course of several years, public and private hearings gave citizens a forum to air the truth and trauma of their experiences under the apartheid regime.

Here in Canada, a similar process is underway at this very moment, as First Nations people share the impact of their experiences with the residential school system.

In both cases, the intention is similar: to heal deep wounds and build a more inclusive, equitable, respectful future.

In our daily lives and workplaces, T&R might apply in situations like these. (more…)

Reflection: We’re back from my 60^th Birthday Voyage. Our adventures took us from an overwater bungalow in Tahiti, to a South Seas cruise through French Polynesia, across the high seas to stops on four Hawaiian islands, then across the rest of the Pacific to spend a few days in San Francisco and the Napa Valley. It ended with a birthday party back here in our garden in Saskatoon.

It was a relaxing journey (ten days completely at sea will do that) with a few adventurous forays including: kayaking up the Faaroa River in Raiatea, snorkeling with the sharks and stingrays in Moorea, and diving to the sea floor in an Atlantis submarine off Kona.

I enjoyed the time away, AND I’m happy to be in your company once again. I hope that the month of May has treated you all very well.

The arrow of appreciation flies both ways. It’s a lesson in gratitude that revealed itself twice during our recent travels.

#1: During our stop on Oahu, a local hula dance troop, consisting mostly of youngsters (perhaps 6-10 years of age) danced and entertained on board ship. If you’ve ever been at a grade school concert, you know how charming those young’uns can be. This group was all that and more.

Of course, they got a standing ovation from the crowd at the end of their program. But they didn’t let things end there. As their troop leader commented on how much they appreciated the opportunity to perform for us, these young dancers moved through the lounge shaking hands with members of the audience, offering their personal thanks for being given the opportunity to share what they love to do. (more…)

Reflection: If you’ve ever tried to change the culture or direction of a group, you’ll know how tough it can be to get everyone on board – rowing, driving, marching (pick your metaphor) in the same direction.

A few years ago, as president of a national association, I found myself repeatedly attempting to convince a couple of naysayers that the direction the Board had chosen was one of value and the ‘right’ way to go. The options had been debated, the decision had been made, and the train had left the station. However, I was still stuck at the rear urging a couple of reluctant individuals to jump on board.

I was fortunate enough to be counseled by a colleague experienced in the ways of change, who advised, “Pat, move on and move forward. We don’t need everybody. We just need enough.”

Those words rang true at the time, and I often call them to mind. Just last week, in a professional development session I delivered on Building An Appreciative Culture, an attendee asked, “How can we convince the lone wolf naysayers and grumps that it’s better to strike a more positive tone?” I found myself echoing my colleague’s advice, “Move on and move forward. We don’t need everybody. We just need enough!”

Now, sometimes there are legitimate concerns. And, sometimes there are other issues to work on or other directions to consider. And, sometimes, people are, at heart, all right with heading in the same direction; they just want to take a different route to get there. Things aren’t always black and white.

That said, there does come a point where it is simply time to get on with things. (more…)

Last week’s meandering about the place of advice in our lives (Pause 12.10 – Ce M’Est A Vis) really struck a chord with Pause readers. Rather than try to excerpt just one comment for the Readers Write section of this week’s Pause message, I decided to provide this link that summarizes the reactions. You’ll also find a lively commentary of post-backs at the end of the Blog post for the same message.

Thanks to all who took the time to write and share their views. Special thanks to a couple of my Francophone readers who so kindly corrected my French noting that the title phrase should actually read: “C’est Mon Avis”. I’m always grateful for those who are able to fix my errors. And, it shouldn’t come as a surprise to me that the Old French source (circa 1300) would have evolved to something more current.

Enjoy the read!

JR writes: Ce m’est a vis was… brilliant!  Best quote and resource of the week ever!  Who is more expert in advising me about my life and career than the person who created them in the first place?  I find, when the ship’s taking on water, my internal muse goes mute, and I flail for a friend’s PFD rather than buoying myself up with my own truth.  Thanks for this very timely reminder. (more…)

REFLECTION: I am all too aware of the irony of what I am about to say. That’s especially so, since I’ve made a career of offering advice and counsel on all kinds of issues – from time and organization, through stress and balance, to encouragement and appreciation. And, since I regularly hear from readers and clients how highly those ideas are valued, I have every intention of continuing.

Still, here’s the thing. There are days when I find I’ve had it with advice! It’s not so much the offering of advice – although there are times when I do grow tired of listening to myself talk or write. It’s more the seeming streaming nonstop nature of external advice that swirls and flows around me. Some days I experience that more as bombardment and less as encouragement.

It’s an interesting state of affairs for someone who likes words and loves ideas. But, I find there are days when I literally want to shout, “Enough Already!”

Facebook posts run rampant with recycled wisdom in the form of ‘words to live by’ and in the jazzed up form of quotes turned mini-posters. On quote-heavy days, a quick scan of the FB News Feed leaves me with ‘motivational whiplash’.

Newstands and magazines overflow with how-to, where-to, and why-to cautions and admonishments.

Our local paper even features a quote of the day as part of the header on the Obituary page. That seems just a bit too late in the game to qualify as a word to the wise. (more…)

REFLECTION: Ever notice how common is the tendency to share the glory when things go right, but how rare the tendency to shoulder responsibility when things go wrong? This inclination makes me think of the refrain in a very old ‘Horse and Carriage’ tune that says: ‘You can’t have one without the other.”

Maybe you’ve had a few experiences like these over the years:

* A ‘complaining’ friend or colleague regularly rains doom and gloom and pours bad news into every conversation.

* A relationship grows  tangled – caught up in hasty communication, missed cues, and unfulfilled promises.

* An employee or colleague struggles to meet expectations and deliver on commitments.

It’s oh so easy to point fingers in any direction other than our own. It’s much tougher to contemplate that we somehow might have contributed to the outcome – for better or for worse.

ACTION: Relationships and results usually live somewhere between us – as a shared responsibility. When we see them this way, we are far more likely to look at situations through a ‘reverse lens’ and ask ourselves questions like these: (more…)