Pause E-zines

REFLECTION: There’s a first time for everything. It’s a trite but true saying that packs a lot of impact.

I was thinking about that idea this week as I prepared to deliver a session on appreciation and encouragement for a group of corporate trainers.

To an experienced presenter, another day in the seminar room might be experienced as ‘business as usual’. However, for some of the first time learners, being in a classroom may be far from their everyday experience. Although a change of pace and a chance to learn something new may be exciting for them, it may also feel risky. And if their past experiences in learning settings were not exactly supportive (like long division trauma at the Grade Five chalkboard), they may be worried about whether they will measure up, be embarrassed, or even be able to understand what’s going on.

Think back to a few of your own experiences along the way: starting grade one, first day of high school, beginning a brand new job. Although you may have been all smiles on the outside, chances are good there was a major case of nerves brewing on the inside.

It’s not just education that delivers the first time jitters. Healthcare:  first time you undergo surgery.  Finance: first time you sign your name for a major loan or a mortgage. Parenting: first time you realize this helpless creature is entirely dependent on you.

Here’s where I’m going with this. (more…)

REFLECTION: Over the years, I’ve developed a habit that helps me focus on what matters most. Each week, I sit down for ten minutes late Sunday or early Monday, and build my list of priorities in four areas: Work, Home&Family, Community, and Personal. This is not an exhaustive collection of calls, errands, and follow-ups. I leave those bits and pieces to an electronic calendar. It is a specific list of projects and major/minor tasks that I hope to focus on and advance over the next seven days.

Sometimes a landslide of unexpected issues come up and hijack what I’d planned. In those instances, the list from one week to another looks nearly identical. Other times, like this Monday, when I reviewed last week’s Priority List, I was amazed at how many things I’d accomplished. And, I was delighted by how good that felt.

In that instant, I was reminded in a very personal and experiential way of the powerful impact of progress.

On this point, two Harvard researchers have recently confirmed what we instinctively hold to be true. It feels good to move things forward.

In their research, Amabile and Kramer discovered that when people consistently take steps forward – even small steps – on meaningful projects, they are more creative, productive, and engaged. This, in turn, has a positive influence on their work performance.

A & K refer to this phenomenon as the progress loop. It’s a cycle that has self-reinforcing benefits. Make progress on tasks, and you feel better about yourself. Feel better about yourself, and you’re more likely to make positive progress on tasks. And so it goes.

ACTION: What does this mean for our lives at work and at home? (more…)

REFLECTION:  Root vegetable soup, bison medallions, creme brulee, and a large serving of ‘Laurent’ on the side! That was the menu for a recent dinner in Montreal at a small restaurant made larger than life by the presence of the one man show that was Laurent.

Our server/chef was a tall, wiry character with an easy smile and a strong desire to please partnered with a clear love of food. Laurent moved back and forth through the restaurant orchestrating the experience for several small groups of diners. A smile of welcome here! An ‘I’ve not forgotten about you’ nod and tap to his forehead there. A hand resting lightly on a diner’s shoulder as he rounded the corners between the tables.

His eyeglasses flew repeatedly from their fold in his pocket to the end of his nose as needed. Warmth and energy emanated from the open kitchen – with the odd flambe thrown in for effect. The presentation of each dish at the tables was accompanied by a grand flourish of the arms along with a delighted, childlike clapping of the hands. The message? ‘Voila! Magic has just been performed before your very eyes.’

The food was good but the experience was delightful! How engaging to be in the company of someone so solidly in their element and so clearly in the zone!

We dined the next evening at a high end restaurant in Vermont where the food was superb, and the service was stellar. However, we both agreed our dinner was missing one key element – the joi de vivre of Laurent!

ACTION:  This experience made me wonder what others notice when they see me in action at work and at home. You might ask yourself the same question. (more…)

REFLECTION: I’ve just returned from the 15th Annual Health Work and Wellness Conference in Toronto. Over the years, I’ve attended five of these conferences; and it’s been interesting to watch the shift in focus over time. Initially the conversation was mostly about physical wellness – helping employees become more physically fit through increased exercise, healthier eating, and addressing risk factors for diabetes and heart disease.

This year, much of the conference focused on initiatives in the area of psychological safety. This moves us firmly into the arenas of mental and emotional health. These areas are harder to measure (and tougher to talk about), but they are every bit as important to productive workplaces as an emphasis on healthy bodies.

What we’re talking about here is creating a workplace culture that is respectful and civil – one in which people are responsible not just for their contributions to profits or corporate goals, but equally accountable for the impact of their everyday behaviour on others. Metaphorical hard hats and flak vests are rarely required. Leaders don’t carelessly overload employees, burning them out in the pursuit of corporate success. Berating, browbeating and bullying are not tolerated.

ACTION: Researcher, Martin Shain, recommends organizations concentrate on three approaches to create more psychologically safe workplaces:

1. Set reasonable and clear demands. Don’t blindly delegate work and raise expectations without attending to the impact of those new directions.

2. Make it safe for employees to speak up. Develop skills throughout the organization in raising concerns, asking questions, and listening with care.

3. Be vigilant about challenging even minor acts of incivility. Create a culture of courage – one in which people stand up for themselves and defend each other in the face of disrespectful comments or actions.

How does your workplace measure up on each of these elements? How might you and your colleagues strengthen an area where your culture falls short of the ideal?

QUOTE OF THE WEEK: “Health is a state of complete physical, mental and social well-being, and not merely the absence of disease or infirmity.” – World Health Organization, 1948

Or  you might prefer a more succinct version from Author Unknown:  “Just because you’re not sick doesn’t mean you’re healthy.”

RESOURCE OF THE WEEK: Looking for more specific tactics on setting the tone for a mentally healthy culture? Check out this section of the Great West Life Resource Centre for Mental Health.  You’ll find suggestions for building: credibility, respect, fairness, pride and camaraderie in the workplace.

READERS WRITE: In response to a recent e-zine message on ‘Energy Issues‘ Pause reader JM writes:  I work with people on low-income who lead highly emotionally stressful lives. Frequently they have developed a lifelong habit of being consumed by their barriers, and it keeps them in a chronically hopeless, lethargic state. I have often encouraged them to consider getting involved in a volunteer activity, a new hobby, or even a new habit like walking the kids to school or walking to the grocery store, just to take a break from their ‘lives’.  I know that once they get involved in something else, they will begin to see hope and find the courage to move beyond their current situation. But many cannot even see that this is possible. Your quote for this week reminds me that I should keep encouraging them to think about it. Thanks!! (“The more you lose yourself in something bigger than yourself, the more energy you will have.” – Norman Vincent Peale )

REFLECTION: The evidence is in, and it’s decisive.

* When employees take part in corporate sponsored fitness programming absenteeism and turnover are reduced.

* Every dollar invested in wellness initiatives creates significant returns through reduced staff turnover, gains in productivity gains and a drop in medical claims.

* Informal breaks cut down on mental strain and increase feelings of well-being. Micro breaks maintain or increase productivity.

Integrating renewing, re-energizing breaks into busy workdays creates major returns on multiple fronts – not just for employee wellness and engagement but also for organizational productivity and profitability.

The business case has been well established over the last decade and continues to grow in strength. I’m attending the National Health Work and Wellness Conference this week in Toronto, and will be sharing more of the most recent findings with you in future messages.

ACTION: So what does this mean for you and your organization? (more…)

REFLECTION: How is your energy these days? Feeling bright and chipper, ready to take on the world? Dragging your backside out of bed in the morning, wondering how you’ll make it through another day? Or, maybe somewhere in between?

If you’ve explored the area of energy management, you’re probably familiar with the four categories of energy that can be drained or recharged: physical, mental, emotional and spiritual. The thing is that it’s not always clear what causes an energy shortfall, and what needs attention.

For example, you can be emotionally drained by relationship issues, and experience that as physical exhaustion. You can experience fuzzy thinking and a lack of concentration, and assume it’s because you have too many things on your mind. That fuzziness may, in fact, flow from the fact that you’re feeling totally disconnected from purpose and direction. You’ve sprung a leak in your spiritual gas tank!

Crossed wires can explain why our efforts to recharge may prove futile. (more…)

REFLECTION: Sometimes a turn of phrase is all that’s required to accomplish a shift in experience. See if this change in phrasing makes a difference for you.

Most of us have a ‘To Do’ list of one kind of another. Many of us have multiple ‘To Do’ lists – for our various roles as parents, employees, bosses, and volunteers. September is often a season of new beginnings. We fire up projects that have languished over the summer. We register ourselves and others in fall activities, and generally ‘get back at it’ after our summer hiatus. Partner our own intentions with requests from others, and it doesn’t take long for those lists to mushroom into a full blown state of overwhelm.

At the point of seeming too muchness, it’s easy to forget why we wanted to do these things in the first place. Yet at some point we were actually looking forward to many of them. Tapping back into that initial desire and intention could change your everyday experience.

ACTION: Try this as an experiment. Turn your ‘To Do List’ into an ‘I’m Looking Forward To’ list. As you note down the activities at hand, think about how much might be looking forward to: sharing this experience, moving that task forward, making a contribution. Let that excitement and anticipation fuel your energy as you work your way through your day and your list.

Full credit goes to speaker friend and colleague, Sam Horn, for bringing this concept to my attention. I encourage you to read more from her about how you might turn this idea of reframing your ‘to do’ list into a short, medium and long term ‘ looking forward to’ list. See the link to Sam’s blog post in the resource of the week link below.

QUOTE OF THE WEEK: “Begin each day as if it were on purpose.” – Author Unknown

RESOURCE OF THE WEEK: For Sam’s commentary on ‘To Do or To Look Forward To’, see her Serendestiny Blog.

READERS WRITE: In response to last week’s message on ‘Flourishing‘, Pause reader NM writes: This is great, Pat. Thank you! I would also note about the Relationships area, that (in addition to positive connections with others, what also matters is) a positive relationship with one’s self.

REFLECTION:  There’s no shortage of advice out there on how to live a more satisfying life. I’ve even been known to dispense a word or two myself! 🙂 Sometimes, though, the source gets lost along the way.

For example, there’s an echo of advice living somewhere deep in my mind that prescribes these three pre-requisites for happiness: something to do, something to look forward to, and someone (or something) to love.

There are elements of that buried wisdom in what was my most engaging read of the summer: Martin Seligman’s latest book, Flourish: A Visionary New Understanding of Happiness and Well-being.

In his earlier work, Authentic Happiness, Seligman noted three essentials for happiness: Positive Emotion, Engagement, and Meaning. Positive emotion boils down to good feelings (pleasure, warmth, comfort, etc.) Engagement is about using your best strengths and talents to be in flow – deeply absorbed by the activity at hand. Meaning relates to being in the service of something larger than yourself.

Over the last decade, further research has extended Seligman’s thinking and theory. (more…)

REFLECTION & ACTION: The motto of the University of Calgary (where I studied for my master’s degree in continuing education) is “Mo shuiles togam suas.” It’s a Gaelic phrase taken from one of the psalms. Translated, it means: “I will lift up my eyes.” What an inspired call to action!

My seminar participants tell me their overloaded days are often spent with their heads down-not eyes up. With their noses to the grindstone preoccupied with tasks and details, they wade their way through each day’s responsibilities, always fretting about the details.

If that’s true for you, try shifting that practice just a smidge. As you move through your day, take a moment here and there to lift up your eyes. Step out of the car-lift up your eyes. Step out of a meeting-life up your eyes. Tune in to the bigger picture and the reason you are about to pursue the tasks at hand. You’ll find a broader, higher, deeper purpose. (more…)

REFLECTION & ACTION: As I waited for my medical-test results, my mind led me down some amazing trails-most of them predicting disastrous outcomes. Within minutes, it took me from ill, to seriously ill, to languishing on my deathbed, to planning my funeral.

On what were these stories based? Nada. Zip. Nothing. No information at all! In the absence of information, my mind seemed determined to manufacture its own.

An African tribe that teaches its children how to calm themselves in anxious situations offers a wonderful strategy to handle the pressure of the unknown. Little ones who start imagining the worst (man-eating tigers lurking at the edge of the path) spin their yarns based only on fear. They are told to watch for a pattern. Once they notice the pattern, they stop and label their flights of fancy as hurting stories-stories that don’t have to be written.

As adults, we spin scary yarns about negative outcomes based on nothing but fear. This project is doomed. The market will dry up. My business will fail. Our relationship is dust.

Pay close attention to the churning of your mind. When you find yourself getting bent out of shape, particularly when evidence is lacking, pause. See if you can identify the pattern and the hurting story. (more…)