Patricia Katz

I just returned from several days of learning and sharing with my speaker colleagues at our annual CAPS Convention in Toronto. As with most experiences, I try to harvest the goodies before they fade into the background and life moves me ‘on to the next’.

Here are some of my take aways from this year’s conversations. Some are more specific to the entrepreneurial world of speakerdom – but many have general life application. So I thought I’d share them all.

Alan Weiss: Real wealth is discretionary time.

Bob Gray: If you want to remember something – or want others to remember – tie the idea to the whackiest, goofiest, silliest, most disconnected image possible. It confuses the brain and anchors the memory.

BG2: ‘I’m too old!’ really means ‘Leave me alone. I’m in my comfort zone.’

Mike Domritz:  If you want to have more of an impact, ask people how they are going to USE the information they’ve just heard. Don’t ask how much they liked you, your information, or the presentation itself.

Donald Cooper: In reply to a question about retirement: I’m doing the best work of my life. Why would I stop?

Laura Stack: Stop trying to break through the wall. Go for the open door and the people who already want what you’re doing.

LS2: A brand is what happens in the brain of your audience.

Cheryl Cran: Want to know how your work is received by Gen Y (the millenials)? Ask one of them to critique your presentation, your writing, your materials, your website. They’ll tell you what they think.

David Gouthro: What’s your mindset? Critical or appreciative? Choose to travel your day as a Gem Collector not a Crap Detector.

Cameron Hay: We cannot afford speakers who are mediocre in front of our members. Our program is our brand.

Mark Sanborn: There are no singular solutions. We each offer a piece of the puzzle.

MS2: Success is just an early warning indicator of failure.

Sam Horn: People don’t want more information; they want epiphanies.

Hope these ideas give you a little food for thought, too.

REFLECTION: What do you care most about in your workplace? And what are the chances it might be the same things that others care about?

This is a question endlessly researched by organizations everywhere as they do their best to keep their people happy.

Results from a survey released in October of this year by Mercer, one of the world’s leading HR consulting firms, tell a familiar story about what motivates Canadian and US workers and helps them feel more engaged at work.

Drum roll, please. In order of importance, employees are affected by:

1. Being treated with respect
2. Work-life balance
3. Type of work they do
4. Quality of people they work with
5. Quality of leadership in the organization

Although the results may not be surprising, what is surprising is that measures of what’s most important continues to remain similar even in the face of economic downturns and challenges.

ACTION: So what do these results suggest about the way we treat each other in our organizations? (more…)

REFLECTION: Every once in a while, I stumble across goofy lists of antiquated laws. Here are a few of my most recent finds. In Denver, Colorado, it was once unlawful to lend your vacuum cleaner to your next-door neighbor. In New York, it was unlawful to walk around with an ice cream cone in your pocket on Sunday. In North Dakota, it was against the law to fall asleep with your shoes on.

Now as to whether these laws are still in place or not, I cannot testify. Presumably at the time the laws were written and passed, the rules made perfect sense to somebody. Years later, we find ourselves stuck in a time warp with behavior guides that have long outlived their usefulness.

As easy as it can be to chuckle at the seeming absurdities of the behaviors of others, it’s much tougher to look at our own ‘life rules’, habits and guidelines with an inquiring mind and eye. (more…)

After a summer decision to start marketing my artwork on the web, it’s taken a bit of searching around to find the right service. I think Fine Art America might just be it. And so, as of today, I’ve launched a new art website.

In addition to making originals available for sale directly through the artist (that would be me), it makes reproductions of the images available in all kinds of formats from greeting cards, to paper based prints (on their own or matted and framed) to reproductions on canvas and acrylic. And FAA handles the order fulfillment and delivery, so I can spend more time painting and share my work as I work.

Check out the Pat Katz – PauseWorks Studio offerings. Let me know what you think of the service – and of course, the art. I look forward to keeping in touch and sharing more of the art from the PauseWorks Studio.

REFLECTION:  It’s pretty easy for me to take a spin on my high horse when it comes to technology use and misuse. A while ago I found myself feeling self-righteous when a FB acquaintance posted a status update that read, “I’m really enjoying celebrating my xth anniversary – sharing dinner with my husband.” I thought to myself, you’re not really celebrating with your husband, you’re hanging with your FB pals and chatting with your Twitter buddies.

But, as they say, the chickens do come home to roost. Within days of the aforementioned FB post, my own husband and I were on vacation, lunching in Bar Harbor, Maine. These days, I always travel with my sketchbook, and have been known on occasion to lobby for a restaurant, or call dibs on a particular seat at a table, based on what there is to sketch while we’re waiting for lunch. This was one of those days.

No sooner had I placed an order for a lobster roll and a glass of wine, than I whipped out my art supplies, zeroed in on my target and started to sketch. About 5 minutes into the sketching, Dave posed this question, “So, tell me. How does a sketchbook differ from a Blackberry?”

As they say in the trade:  Busted!

What he was really saying – and what he did go on to say in the clearest and kindest way possible – is that it was lonely on the other side of the table.  (more…)

REFLECTION: One of the roads we frequently travel during the early morning rush is under construction. At the best of times, it can be quite a wait for a break in the traffic large enough to make that right turn at the Stop sign and get up to speed. Now that construction has narrowed the road from two lanes to one, things have changed.

There is still just as much traffic as before. What’s different is that all those vehicles are now trying to thread the needle through a single lane, so it’s even more nonstop than before. But, no longer is the wait interminable.

You don’t wait at that Stop sign for long, until a driver on the main road slows to a crawl and motions you to pull into the space created. And, once one person makes that gesture of kindness, most who trail behind follow suit. What was previously a Stop and Hope intersection morphs into a Merge and Wave demonstration of civility.

In our world, there’s lots of attention paid to ‘civil disobedience’ – raucous demonstrators and riots in the streets. However, not much attention is paid to civil obeisance – those everyday simple gestures of deference and respect that turn our world into a friendlier place.

ACTION: The most amazing thing about the whole phenomenon is that it only takes one. (more…)

REFLECTION: There’s a first time for everything. It’s a trite but true saying that packs a lot of impact.

I was thinking about that idea this week as I prepared to deliver a session on appreciation and encouragement for a group of corporate trainers.

To an experienced presenter, another day in the seminar room might be experienced as ‘business as usual’. However, for some of the first time learners, being in a classroom may be far from their everyday experience. Although a change of pace and a chance to learn something new may be exciting for them, it may also feel risky. And if their past experiences in learning settings were not exactly supportive (like long division trauma at the Grade Five chalkboard), they may be worried about whether they will measure up, be embarrassed, or even be able to understand what’s going on.

Think back to a few of your own experiences along the way: starting grade one, first day of high school, beginning a brand new job. Although you may have been all smiles on the outside, chances are good there was a major case of nerves brewing on the inside.

It’s not just education that delivers the first time jitters. Healthcare:  first time you undergo surgery.  Finance: first time you sign your name for a major loan or a mortgage. Parenting: first time you realize this helpless creature is entirely dependent on you.

Here’s where I’m going with this. (more…)

REFLECTION: Over the years, I’ve developed a habit that helps me focus on what matters most. Each week, I sit down for ten minutes late Sunday or early Monday, and build my list of priorities in four areas: Work, Home&Family, Community, and Personal. This is not an exhaustive collection of calls, errands, and follow-ups. I leave those bits and pieces to an electronic calendar. It is a specific list of projects and major/minor tasks that I hope to focus on and advance over the next seven days.

Sometimes a landslide of unexpected issues come up and hijack what I’d planned. In those instances, the list from one week to another looks nearly identical. Other times, like this Monday, when I reviewed last week’s Priority List, I was amazed at how many things I’d accomplished. And, I was delighted by how good that felt.

In that instant, I was reminded in a very personal and experiential way of the powerful impact of progress.

On this point, two Harvard researchers have recently confirmed what we instinctively hold to be true. It feels good to move things forward.

In their research, Amabile and Kramer discovered that when people consistently take steps forward – even small steps – on meaningful projects, they are more creative, productive, and engaged. This, in turn, has a positive influence on their work performance.

A & K refer to this phenomenon as the progress loop. It’s a cycle that has self-reinforcing benefits. Make progress on tasks, and you feel better about yourself. Feel better about yourself, and you’re more likely to make positive progress on tasks. And so it goes.

ACTION: What does this mean for our lives at work and at home? (more…)

REFLECTION:  Root vegetable soup, bison medallions, creme brulee, and a large serving of ‘Laurent’ on the side! That was the menu for a recent dinner in Montreal at a small restaurant made larger than life by the presence of the one man show that was Laurent.

Our server/chef was a tall, wiry character with an easy smile and a strong desire to please partnered with a clear love of food. Laurent moved back and forth through the restaurant orchestrating the experience for several small groups of diners. A smile of welcome here! An ‘I’ve not forgotten about you’ nod and tap to his forehead there. A hand resting lightly on a diner’s shoulder as he rounded the corners between the tables.

His eyeglasses flew repeatedly from their fold in his pocket to the end of his nose as needed. Warmth and energy emanated from the open kitchen – with the odd flambe thrown in for effect. The presentation of each dish at the tables was accompanied by a grand flourish of the arms along with a delighted, childlike clapping of the hands. The message? ‘Voila! Magic has just been performed before your very eyes.’

The food was good but the experience was delightful! How engaging to be in the company of someone so solidly in their element and so clearly in the zone!

We dined the next evening at a high end restaurant in Vermont where the food was superb, and the service was stellar. However, we both agreed our dinner was missing one key element – the joi de vivre of Laurent!

ACTION:  This experience made me wonder what others notice when they see me in action at work and at home. You might ask yourself the same question. (more…)

REFLECTION: I’ve just returned from the 15th Annual Health Work and Wellness Conference in Toronto. Over the years, I’ve attended five of these conferences; and it’s been interesting to watch the shift in focus over time. Initially the conversation was mostly about physical wellness – helping employees become more physically fit through increased exercise, healthier eating, and addressing risk factors for diabetes and heart disease.

This year, much of the conference focused on initiatives in the area of psychological safety. This moves us firmly into the arenas of mental and emotional health. These areas are harder to measure (and tougher to talk about), but they are every bit as important to productive workplaces as an emphasis on healthy bodies.

What we’re talking about here is creating a workplace culture that is respectful and civil – one in which people are responsible not just for their contributions to profits or corporate goals, but equally accountable for the impact of their everyday behaviour on others. Metaphorical hard hats and flak vests are rarely required. Leaders don’t carelessly overload employees, burning them out in the pursuit of corporate success. Berating, browbeating and bullying are not tolerated.

ACTION: Researcher, Martin Shain, recommends organizations concentrate on three approaches to create more psychologically safe workplaces:

1. Set reasonable and clear demands. Don’t blindly delegate work and raise expectations without attending to the impact of those new directions.

2. Make it safe for employees to speak up. Develop skills throughout the organization in raising concerns, asking questions, and listening with care.

3. Be vigilant about challenging even minor acts of incivility. Create a culture of courage – one in which people stand up for themselves and defend each other in the face of disrespectful comments or actions.

How does your workplace measure up on each of these elements? How might you and your colleagues strengthen an area where your culture falls short of the ideal?

QUOTE OF THE WEEK: “Health is a state of complete physical, mental and social well-being, and not merely the absence of disease or infirmity.” – World Health Organization, 1948

Or  you might prefer a more succinct version from Author Unknown:  “Just because you’re not sick doesn’t mean you’re healthy.”

RESOURCE OF THE WEEK: Looking for more specific tactics on setting the tone for a mentally healthy culture? Check out this section of the Great West Life Resource Centre for Mental Health.  You’ll find suggestions for building: credibility, respect, fairness, pride and camaraderie in the workplace.

READERS WRITE: In response to a recent e-zine message on ‘Energy Issues‘ Pause reader JM writes:  I work with people on low-income who lead highly emotionally stressful lives. Frequently they have developed a lifelong habit of being consumed by their barriers, and it keeps them in a chronically hopeless, lethargic state. I have often encouraged them to consider getting involved in a volunteer activity, a new hobby, or even a new habit like walking the kids to school or walking to the grocery store, just to take a break from their ‘lives’.  I know that once they get involved in something else, they will begin to see hope and find the courage to move beyond their current situation. But many cannot even see that this is possible. Your quote for this week reminds me that I should keep encouraging them to think about it. Thanks!! (“The more you lose yourself in something bigger than yourself, the more energy you will have.” – Norman Vincent Peale )