workload

REFLECTION: Over the years, I’ve developed a habit that helps me focus on what matters most. Each week, I sit down for ten minutes late Sunday or early Monday, and build my list of priorities in four areas: Work, Home&Family, Community, and Personal. This is not an exhaustive collection of calls, errands, and follow-ups. I leave those bits and pieces to an electronic calendar. It is a specific list of projects and major/minor tasks that I hope to focus on and advance over the next seven days.

Sometimes a landslide of unexpected issues come up and hijack what I’d planned. In those instances, the list from one week to another looks nearly identical. Other times, like this Monday, when I reviewed last week’s Priority List, I was amazed at how many things I’d accomplished. And, I was delighted by how good that felt.

In that instant, I was reminded in a very personal and experiential way of the powerful impact of progress.

On this point, two Harvard researchers have recently confirmed what we instinctively hold to be true. It feels good to move things forward.

In their research, Amabile and Kramer discovered that when people consistently take steps forward – even small steps – on meaningful projects, they are more creative, productive, and engaged. This, in turn, has a positive influence on their work performance.

A & K refer to this phenomenon as the progress loop. It’s a cycle that has self-reinforcing benefits. Make progress on tasks, and you feel better about yourself. Feel better about yourself, and you’re more likely to make positive progress on tasks. And so it goes.

ACTION: What does this mean for our lives at work and at home? (more…)

REFLECTION: I’ve just returned from the 15th Annual Health Work and Wellness Conference in Toronto. Over the years, I’ve attended five of these conferences; and it’s been interesting to watch the shift in focus over time. Initially the conversation was mostly about physical wellness – helping employees become more physically fit through increased exercise, healthier eating, and addressing risk factors for diabetes and heart disease.

This year, much of the conference focused on initiatives in the area of psychological safety. This moves us firmly into the arenas of mental and emotional health. These areas are harder to measure (and tougher to talk about), but they are every bit as important to productive workplaces as an emphasis on healthy bodies.

What we’re talking about here is creating a workplace culture that is respectful and civil – one in which people are responsible not just for their contributions to profits or corporate goals, but equally accountable for the impact of their everyday behaviour on others. Metaphorical hard hats and flak vests are rarely required. Leaders don’t carelessly overload employees, burning them out in the pursuit of corporate success. Berating, browbeating and bullying are not tolerated.

ACTION: Researcher, Martin Shain, recommends organizations concentrate on three approaches to create more psychologically safe workplaces:

1. Set reasonable and clear demands. Don’t blindly delegate work and raise expectations without attending to the impact of those new directions.

2. Make it safe for employees to speak up. Develop skills throughout the organization in raising concerns, asking questions, and listening with care.

3. Be vigilant about challenging even minor acts of incivility. Create a culture of courage – one in which people stand up for themselves and defend each other in the face of disrespectful comments or actions.

How does your workplace measure up on each of these elements? How might you and your colleagues strengthen an area where your culture falls short of the ideal?

QUOTE OF THE WEEK: “Health is a state of complete physical, mental and social well-being, and not merely the absence of disease or infirmity.” – World Health Organization, 1948

Or  you might prefer a more succinct version from Author Unknown:  “Just because you’re not sick doesn’t mean you’re healthy.”

RESOURCE OF THE WEEK: Looking for more specific tactics on setting the tone for a mentally healthy culture? Check out this section of the Great West Life Resource Centre for Mental Health.  You’ll find suggestions for building: credibility, respect, fairness, pride and camaraderie in the workplace.

READERS WRITE: In response to a recent e-zine message on ‘Energy Issues‘ Pause reader JM writes:  I work with people on low-income who lead highly emotionally stressful lives. Frequently they have developed a lifelong habit of being consumed by their barriers, and it keeps them in a chronically hopeless, lethargic state. I have often encouraged them to consider getting involved in a volunteer activity, a new hobby, or even a new habit like walking the kids to school or walking to the grocery store, just to take a break from their ‘lives’.  I know that once they get involved in something else, they will begin to see hope and find the courage to move beyond their current situation. But many cannot even see that this is possible. Your quote for this week reminds me that I should keep encouraging them to think about it. Thanks!! (“The more you lose yourself in something bigger than yourself, the more energy you will have.” – Norman Vincent Peale )

REFLECTION: The evidence is in, and it’s decisive.

* When employees take part in corporate sponsored fitness programming absenteeism and turnover are reduced.

* Every dollar invested in wellness initiatives creates significant returns through reduced staff turnover, gains in productivity gains and a drop in medical claims.

* Informal breaks cut down on mental strain and increase feelings of well-being. Micro breaks maintain or increase productivity.

Integrating renewing, re-energizing breaks into busy workdays creates major returns on multiple fronts – not just for employee wellness and engagement but also for organizational productivity and profitability.

The business case has been well established over the last decade and continues to grow in strength. I’m attending the National Health Work and Wellness Conference this week in Toronto, and will be sharing more of the most recent findings with you in future messages.

ACTION: So what does this mean for you and your organization? (more…)

REFLECTION: Sometimes a turn of phrase is all that’s required to accomplish a shift in experience. See if this change in phrasing makes a difference for you.

Most of us have a ‘To Do’ list of one kind of another. Many of us have multiple ‘To Do’ lists – for our various roles as parents, employees, bosses, and volunteers. September is often a season of new beginnings. We fire up projects that have languished over the summer. We register ourselves and others in fall activities, and generally ‘get back at it’ after our summer hiatus. Partner our own intentions with requests from others, and it doesn’t take long for those lists to mushroom into a full blown state of overwhelm.

At the point of seeming too muchness, it’s easy to forget why we wanted to do these things in the first place. Yet at some point we were actually looking forward to many of them. Tapping back into that initial desire and intention could change your everyday experience.

ACTION: Try this as an experiment. Turn your ‘To Do List’ into an ‘I’m Looking Forward To’ list. As you note down the activities at hand, think about how much might be looking forward to: sharing this experience, moving that task forward, making a contribution. Let that excitement and anticipation fuel your energy as you work your way through your day and your list.

Full credit goes to speaker friend and colleague, Sam Horn, for bringing this concept to my attention. I encourage you to read more from her about how you might turn this idea of reframing your ‘to do’ list into a short, medium and long term ‘ looking forward to’ list. See the link to Sam’s blog post in the resource of the week link below.

QUOTE OF THE WEEK: “Begin each day as if it were on purpose.” – Author Unknown

RESOURCE OF THE WEEK: For Sam’s commentary on ‘To Do or To Look Forward To’, see her Serendestiny Blog.

READERS WRITE: In response to last week’s message on ‘Flourishing‘, Pause reader NM writes: This is great, Pat. Thank you! I would also note about the Relationships area, that (in addition to positive connections with others, what also matters is) a positive relationship with one’s self.

REFLECTION & ACTION: The motto of the University of Calgary (where I studied for my master’s degree in continuing education) is “Mo shuiles togam suas.” It’s a Gaelic phrase taken from one of the psalms. Translated, it means: “I will lift up my eyes.” What an inspired call to action!

My seminar participants tell me their overloaded days are often spent with their heads down-not eyes up. With their noses to the grindstone preoccupied with tasks and details, they wade their way through each day’s responsibilities, always fretting about the details.

If that’s true for you, try shifting that practice just a smidge. As you move through your day, take a moment here and there to lift up your eyes. Step out of the car-lift up your eyes. Step out of a meeting-life up your eyes. Tune in to the bigger picture and the reason you are about to pursue the tasks at hand. You’ll find a broader, higher, deeper purpose. (more…)

REFLECTION & ACTION: I have an irksome habit (and I have it in spades)-stuffing too much in! One more email. One more stop on the way. One more point in the presentation.

The motivation is good: squeeze maximum value out of each moment. However, the result is bad: time pressure and frustration, for me and for others.

Being more judicious about biting off more than we can comfortably chew is good for our health. Becoming more thoughtful and reasonable in all areas of life also brings positive changes to our mental health and our relationships.

A speaker colleague edits his presentations by keeping his audience and this question in mind: “What could they live without?” This question can be applied far and wide. Whether it’s our work, errands, or communications, we can ask ourselves, “What could we (or they) live without?”

With the enormous proliferation of email, think twice before sending a message into circulation. Will it add value? Will anyone read it? Will the other person’s world be better with this communication? Sometimes less is more. (more…)

REFLECTION & ACTION: Will you? Would you? Can you? Could you? On those short questions hang the hooks of overcommitment. Will you take on this project? Would you look after the kids for the weekend? Could you chair this committee?

The trap lies in believing there’s only a yes or no answer to each question.

Say “yes” and when you realize you don’t have time for the task or that it’s not a fit with your interests or priorities, you reward yourself with resentment. Say “no” and when you suffer second thoughts about the wisdom of your decision or its possible effect on your relationships or future, you reward yourself with guilt.

People often overlook the possibility of middle ground. (more…)

REFLECTION & ACTION: In the early years of my business, I worked many weekends and often delivered an all-day seminar followed by an evening presentation. As burnout loomed, I chose a policy of working just one weekend a month, speaking and training no more than three days a week, and presenting in only two out of three time slots on a given day (morning, afternoon, or evening).

My productivity and energy soared. Amazingly, so did my profits. Clearly, taking care of myself was also good for my business.

Community service is another area where overload shifts the experience from blessing to burden. How many community groups can you serve at a time and still feel enthused as you head out the door to another evening meeting?

If you’re frustrated en route, you’ll feel less than enthusiastic at the meeting itself. Rest assured, if you don’t want to be there and can’t wait to get away, you aren’t the ray of sunshine that will brighten the day for others. (more…)

REFLECTION & ACTION: Ask people about their most satisfying experiences with time. You might be surprised by their answers. Yes, the pleasure of accomplishment-getting projects done and checking tasks off lists-ranks high. However, you’ll find that the experience of unstructured, wide-open chunks of time with no planned activities is right up there, too.

It’s refreshing to have an hour, an afternoon, or a day to putter and ramble-to go where the spirit moves you, not feeling pressured to be anywhere or do anything in particular. Think of this as white space on your calendar-a wide-open chunk of time with no special commitments or duties.

It’s a time when you could invite that new colleague for coffee and conversation or dip into the professional reading that’s been piling up in the corner of your office. You might lean over the fence and visit with the neighbors. You could play a round of Monopoly with the kids or snuggle up on the couch with your partner. You could curl up in a hammock with a good book. Or you could simply do nothing at all. (more…)

Here are a few excerpts from reader replies to the recent Pause Blog Posting:  It’s All Good – Or Is It ? The message generated some strong feelings and thoughtful responses.

MS writes: ‘It’s all good’, I found that thought provoking. I do use that term but not at the times you describe. I find I use it when things in my life are busy but overall good. I find when things are stressful that the words I say to myself and others to get through is “this too shall pass”. This reminds me that although things are stressful now, they will get better and they will improve. I need this reminder to be patient, to try not to worry too much and to keep positive.

PJ writes:  I’m  glad you brought up this phrase “It’s all good”.  When people say this, they are either trying to present a brave front or they are just avoiding being real. For me, this phrase has become far too common, and has progressed to the category of irritant. It’s not even sincere, because, let’s face it:  it’s NOT all good. Life has its difficult moments. If people want to share the realities of their life with me, I would far rather hear them say something like,  “I’ve been going through a rough patch, but doing my best to handle things.”  –  rather than toss off some glib little catch phrase. It’s a bit of a pet peeve for me. And you are right in advising people to examine what’s really going on when they use this line as a constant mantra. (more…)