overwhelm

REFLECTION: It took a while to scan the listing of special events in Saturday’s entertainment column of our local newspaper. Five minutes later my head was spinning!

The first weekend of December offered a veritable frenzy of theatre productions, band concerts, choir performances, art and craft bazaars, light tours … and the list went on.  They’re all good things of course. The question is how much room is there in our lives for even the best of things?

The weeks leading up to Christmas, Hannukah and other end of year celebrations are a welcome time of entertainment and celebration – reconnecting with friends and family and remembering the reason for the season. It’s a time when it’s way too easy to overeat and overspend. And it’s equally easy to overbook – loading up the calendar so heavily that even good things end up feeling like one more thing we must squeeze in.

ACTION: Here’s an approach that can help to keep the season light. (more…)

REFLECTION: What do you care most about in your workplace? And what are the chances it might be the same things that others care about?

This is a question endlessly researched by organizations everywhere as they do their best to keep their people happy.

Results from a survey released in October of this year by Mercer, one of the world’s leading HR consulting firms, tell a familiar story about what motivates Canadian and US workers and helps them feel more engaged at work.

Drum roll, please. In order of importance, employees are affected by:

1. Being treated with respect
2. Work-life balance
3. Type of work they do
4. Quality of people they work with
5. Quality of leadership in the organization

Although the results may not be surprising, what is surprising is that measures of what’s most important continues to remain similar even in the face of economic downturns and challenges.

ACTION: So what do these results suggest about the way we treat each other in our organizations? (more…)

REFLECTION: Every once in a while, I stumble across goofy lists of antiquated laws. Here are a few of my most recent finds. In Denver, Colorado, it was once unlawful to lend your vacuum cleaner to your next-door neighbor. In New York, it was unlawful to walk around with an ice cream cone in your pocket on Sunday. In North Dakota, it was against the law to fall asleep with your shoes on.

Now as to whether these laws are still in place or not, I cannot testify. Presumably at the time the laws were written and passed, the rules made perfect sense to somebody. Years later, we find ourselves stuck in a time warp with behavior guides that have long outlived their usefulness.

As easy as it can be to chuckle at the seeming absurdities of the behaviors of others, it’s much tougher to look at our own ‘life rules’, habits and guidelines with an inquiring mind and eye. (more…)

REFLECTION:  It’s pretty easy for me to take a spin on my high horse when it comes to technology use and misuse. A while ago I found myself feeling self-righteous when a FB acquaintance posted a status update that read, “I’m really enjoying celebrating my xth anniversary – sharing dinner with my husband.” I thought to myself, you’re not really celebrating with your husband, you’re hanging with your FB pals and chatting with your Twitter buddies.

But, as they say, the chickens do come home to roost. Within days of the aforementioned FB post, my own husband and I were on vacation, lunching in Bar Harbor, Maine. These days, I always travel with my sketchbook, and have been known on occasion to lobby for a restaurant, or call dibs on a particular seat at a table, based on what there is to sketch while we’re waiting for lunch. This was one of those days.

No sooner had I placed an order for a lobster roll and a glass of wine, than I whipped out my art supplies, zeroed in on my target and started to sketch. About 5 minutes into the sketching, Dave posed this question, “So, tell me. How does a sketchbook differ from a Blackberry?”

As they say in the trade:  Busted!

What he was really saying – and what he did go on to say in the clearest and kindest way possible – is that it was lonely on the other side of the table.  (more…)

REFLECTION: There’s a first time for everything. It’s a trite but true saying that packs a lot of impact.

I was thinking about that idea this week as I prepared to deliver a session on appreciation and encouragement for a group of corporate trainers.

To an experienced presenter, another day in the seminar room might be experienced as ‘business as usual’. However, for some of the first time learners, being in a classroom may be far from their everyday experience. Although a change of pace and a chance to learn something new may be exciting for them, it may also feel risky. And if their past experiences in learning settings were not exactly supportive (like long division trauma at the Grade Five chalkboard), they may be worried about whether they will measure up, be embarrassed, or even be able to understand what’s going on.

Think back to a few of your own experiences along the way: starting grade one, first day of high school, beginning a brand new job. Although you may have been all smiles on the outside, chances are good there was a major case of nerves brewing on the inside.

It’s not just education that delivers the first time jitters. Healthcare:  first time you undergo surgery.  Finance: first time you sign your name for a major loan or a mortgage. Parenting: first time you realize this helpless creature is entirely dependent on you.

Here’s where I’m going with this. (more…)

REFLECTION: Over the years, I’ve developed a habit that helps me focus on what matters most. Each week, I sit down for ten minutes late Sunday or early Monday, and build my list of priorities in four areas: Work, Home&Family, Community, and Personal. This is not an exhaustive collection of calls, errands, and follow-ups. I leave those bits and pieces to an electronic calendar. It is a specific list of projects and major/minor tasks that I hope to focus on and advance over the next seven days.

Sometimes a landslide of unexpected issues come up and hijack what I’d planned. In those instances, the list from one week to another looks nearly identical. Other times, like this Monday, when I reviewed last week’s Priority List, I was amazed at how many things I’d accomplished. And, I was delighted by how good that felt.

In that instant, I was reminded in a very personal and experiential way of the powerful impact of progress.

On this point, two Harvard researchers have recently confirmed what we instinctively hold to be true. It feels good to move things forward.

In their research, Amabile and Kramer discovered that when people consistently take steps forward – even small steps – on meaningful projects, they are more creative, productive, and engaged. This, in turn, has a positive influence on their work performance.

A & K refer to this phenomenon as the progress loop. It’s a cycle that has self-reinforcing benefits. Make progress on tasks, and you feel better about yourself. Feel better about yourself, and you’re more likely to make positive progress on tasks. And so it goes.

ACTION: What does this mean for our lives at work and at home? (more…)

REFLECTION: I’ve just returned from the 15th Annual Health Work and Wellness Conference in Toronto. Over the years, I’ve attended five of these conferences; and it’s been interesting to watch the shift in focus over time. Initially the conversation was mostly about physical wellness – helping employees become more physically fit through increased exercise, healthier eating, and addressing risk factors for diabetes and heart disease.

This year, much of the conference focused on initiatives in the area of psychological safety. This moves us firmly into the arenas of mental and emotional health. These areas are harder to measure (and tougher to talk about), but they are every bit as important to productive workplaces as an emphasis on healthy bodies.

What we’re talking about here is creating a workplace culture that is respectful and civil – one in which people are responsible not just for their contributions to profits or corporate goals, but equally accountable for the impact of their everyday behaviour on others. Metaphorical hard hats and flak vests are rarely required. Leaders don’t carelessly overload employees, burning them out in the pursuit of corporate success. Berating, browbeating and bullying are not tolerated.

ACTION: Researcher, Martin Shain, recommends organizations concentrate on three approaches to create more psychologically safe workplaces:

1. Set reasonable and clear demands. Don’t blindly delegate work and raise expectations without attending to the impact of those new directions.

2. Make it safe for employees to speak up. Develop skills throughout the organization in raising concerns, asking questions, and listening with care.

3. Be vigilant about challenging even minor acts of incivility. Create a culture of courage – one in which people stand up for themselves and defend each other in the face of disrespectful comments or actions.

How does your workplace measure up on each of these elements? How might you and your colleagues strengthen an area where your culture falls short of the ideal?

QUOTE OF THE WEEK: “Health is a state of complete physical, mental and social well-being, and not merely the absence of disease or infirmity.” – World Health Organization, 1948

Or  you might prefer a more succinct version from Author Unknown:  “Just because you’re not sick doesn’t mean you’re healthy.”

RESOURCE OF THE WEEK: Looking for more specific tactics on setting the tone for a mentally healthy culture? Check out this section of the Great West Life Resource Centre for Mental Health.  You’ll find suggestions for building: credibility, respect, fairness, pride and camaraderie in the workplace.

READERS WRITE: In response to a recent e-zine message on ‘Energy Issues‘ Pause reader JM writes:  I work with people on low-income who lead highly emotionally stressful lives. Frequently they have developed a lifelong habit of being consumed by their barriers, and it keeps them in a chronically hopeless, lethargic state. I have often encouraged them to consider getting involved in a volunteer activity, a new hobby, or even a new habit like walking the kids to school or walking to the grocery store, just to take a break from their ‘lives’.  I know that once they get involved in something else, they will begin to see hope and find the courage to move beyond their current situation. But many cannot even see that this is possible. Your quote for this week reminds me that I should keep encouraging them to think about it. Thanks!! (“The more you lose yourself in something bigger than yourself, the more energy you will have.” – Norman Vincent Peale )

REFLECTION: The evidence is in, and it’s decisive.

* When employees take part in corporate sponsored fitness programming absenteeism and turnover are reduced.

* Every dollar invested in wellness initiatives creates significant returns through reduced staff turnover, gains in productivity gains and a drop in medical claims.

* Informal breaks cut down on mental strain and increase feelings of well-being. Micro breaks maintain or increase productivity.

Integrating renewing, re-energizing breaks into busy workdays creates major returns on multiple fronts – not just for employee wellness and engagement but also for organizational productivity and profitability.

The business case has been well established over the last decade and continues to grow in strength. I’m attending the National Health Work and Wellness Conference this week in Toronto, and will be sharing more of the most recent findings with you in future messages.

ACTION: So what does this mean for you and your organization? (more…)

REFLECTION: How is your energy these days? Feeling bright and chipper, ready to take on the world? Dragging your backside out of bed in the morning, wondering how you’ll make it through another day? Or, maybe somewhere in between?

If you’ve explored the area of energy management, you’re probably familiar with the four categories of energy that can be drained or recharged: physical, mental, emotional and spiritual. The thing is that it’s not always clear what causes an energy shortfall, and what needs attention.

For example, you can be emotionally drained by relationship issues, and experience that as physical exhaustion. You can experience fuzzy thinking and a lack of concentration, and assume it’s because you have too many things on your mind. That fuzziness may, in fact, flow from the fact that you’re feeling totally disconnected from purpose and direction. You’ve sprung a leak in your spiritual gas tank!

Crossed wires can explain why our efforts to recharge may prove futile. (more…)

REFLECTION: Sometimes a turn of phrase is all that’s required to accomplish a shift in experience. See if this change in phrasing makes a difference for you.

Most of us have a ‘To Do’ list of one kind of another. Many of us have multiple ‘To Do’ lists – for our various roles as parents, employees, bosses, and volunteers. September is often a season of new beginnings. We fire up projects that have languished over the summer. We register ourselves and others in fall activities, and generally ‘get back at it’ after our summer hiatus. Partner our own intentions with requests from others, and it doesn’t take long for those lists to mushroom into a full blown state of overwhelm.

At the point of seeming too muchness, it’s easy to forget why we wanted to do these things in the first place. Yet at some point we were actually looking forward to many of them. Tapping back into that initial desire and intention could change your everyday experience.

ACTION: Try this as an experiment. Turn your ‘To Do List’ into an ‘I’m Looking Forward To’ list. As you note down the activities at hand, think about how much might be looking forward to: sharing this experience, moving that task forward, making a contribution. Let that excitement and anticipation fuel your energy as you work your way through your day and your list.

Full credit goes to speaker friend and colleague, Sam Horn, for bringing this concept to my attention. I encourage you to read more from her about how you might turn this idea of reframing your ‘to do’ list into a short, medium and long term ‘ looking forward to’ list. See the link to Sam’s blog post in the resource of the week link below.

QUOTE OF THE WEEK: “Begin each day as if it were on purpose.” – Author Unknown

RESOURCE OF THE WEEK: For Sam’s commentary on ‘To Do or To Look Forward To’, see her Serendestiny Blog.

READERS WRITE: In response to last week’s message on ‘Flourishing‘, Pause reader NM writes: This is great, Pat. Thank you! I would also note about the Relationships area, that (in addition to positive connections with others, what also matters is) a positive relationship with one’s self.