Last week in Montreal, at the Annual Convention of CAPS (the Canadian Association of Professional Speakers), I was honored with an induction into the Canadian Speaking Hall of Fame. For more details, video and pics see the blog posting at: http://www.pauseworks.com/wp/?p=1845
REFLECTION:
In case you’ve missed the memo – or the endless media messages bombarding us daily – December is the one month of the year where giving is clearly top of mind. It’s no surprise, then, that I was intrigued by this first item on a list of tips for reducing workplace stress.
Tip number one advises giving the gift of trust. What an interesting idea!
The point is that a lack of control over one’s own work is a serious workplace stressor. Leaders who micro-manage tasks or decree exactly how everything must be tackled build neither trust nor capacity. In fact, there’s nothing more irritating than having someone lurking over your shoulder second guessing everything you’re doing, interceding to make sure it’s done the ‘right’ way (read ‘their’ way).
When we give others the freedom to make decisions about how to approach the tasks in front of them we honor their capabilities and avoid unnecessary pressures. Trusting is not only a stress reliever, but a relationship and capacity builder.
Developing trust is a bit of a catch 22 situation. Do you grant it only after it is earned? Or do you assume it until proven otherwise? Maybe it’s possible to hold both possibilities in hand at once.
Stephen M.R. Covey sheds light on this issue in his book, The Speed of Trust. He notes that building trusting relationships with others hinges on two elements: character (positive intentions and a reputation for integrity) and competence (strong capabilities and a record of results).
ACTION:
What does this mean for the way we ease the load for others? For starters, we can stop meddling in situations where others have already proven their character and competence.
People grow and develop over time. The way we oversee and interact needs to adapt as trust is built. Backing off and letting go might just be the very best gift of all!
_________________________
QUOTE OF THE WEEK:
“Few things can help an individual more than to place responsibility on him, and to let him know that you trust him.” – Booker T. Washington
_________________________
RESOURCE OF THE WEEK:
Here’s a link to an article on ‘Smart Trust” by Stephen Covey based on the ideas in his book: http://www.selfgrowth.com/articles/The_Speed_of_Trust.html
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READERS WRITE:
In response to the last message, ‘What Really Counts?’, Pause reader KE writes: I just finished teaching my course on the power of coaching and the science of positive psychology. We talked about different measures of success. Did you know that Bhutan measures Gross National Happiness? It’s a 30 year old policy and is soundly based on Buddhist philosophy. The British government recently announced that their office of national statistics will start measuring people’s psychological and environmental well-being, making it one of the first western countries to officially monitor happiness.
REFLECTION: In case you’ve missed the memo – or the endless media messages bombarding us daily – December is the one month of the year where giving is clearly top of mind. It’s no surprise, then, that I was intrigued by this first item on a list of tips for reducing workplace stress.
Tip number one advises giving the gift of trust. What an interesting idea!
The point is that a lack of control over one’s own work is a serious workplace stressor. Leaders who micro-manage tasks or decree exactly how everything must be tackled build neither trust nor capacity. In fact, there’s nothing more irritating than having someone lurking over your shoulder second guessing everything you’re doing, interceding to make sure it’s done the ‘right’ way (read ‘their’ way).
When we give others the freedom to make decisions about how to approach the tasks in front of them we honor their capabilities and avoid unnecessary pressures. Trusting is not only a stress reliever, but a relationship and capacity builder.
Developing trust is a bit of a catch 22 situation. (more…)
PAUSE -10.36- What Really Counts?
November 30, 2010
REFLECTION:
My three year old grandson has learned to count. Everything around him is fodder for practice: fingers, books, days on the calendar. As he gets more proficient at counting, concepts like yours/mine and more/less are also popping to the fore. Who has more smarties? Who scored more points? The comparisons fuel both victory dances and mini meltdowns.
As we mature, we continue to count. Only the objects of our affection or attention change. How many widgets sold? Clients served? Dollars banked? Gadgets owned? Miles traveled? This raises the question of what REALLY counts in life.
My niece waxed eloquent on this very concept in a recent blog posting. Jillian is a young entrepreneurial craftswoman currently living in Pocatello, Idaho. As a one woman shop, she’s making a name for herself in the world of web community and online commerce through her unique jewelry designs, novel photography and engaging writing. She notes the pressure to ‘make the numbers’. With Jill’s permission, I’m sharing her recent commentary on success.
“Which of these do you value more – quantity or quality? Success, for me, in this crafty world of mine, is when I enter into my creative space and perfectly translate a vision into metal and stone. Success for many others is in the numbers. Numbers of Twitter followers. Numbers of Facebook friends. Numbers of sales. Numbers! Numbers! Numbers!
Does any of that matter if you feel unfulfilled in your work? Does any of that matter if you aren’t true to who you are?
Today I experienced a glorious nibble of success. I finished three pieces of jewelry. I scraped one piece-of-crap-ruined-jewelry into my metal recycling bin on my workbench. I went for a walk in the weather. I loved my husband. I connected with a few wonderful folks out there in the interwebs. I gave my cat a belly rub. I made a delicious pizza for supper and now I’m going to go eat it, with a glass of Malbec. I’m all about the quality in this life – to hell with the numbers (please do pardon my French).
This kind of day to day success is so delightful. It really is. What else could matter? Just live each day well, I say. Just do your best. The rest is not your business.”
ACTION:
There is a time, a place and a purpose for measuring, counting, monitoring. We just need to be clear that we are scoring and tracking the things that truly matter – in our work and in our lives at large.
What will you choose to keep an eye on today? Manage your attention with intention.
_________________________
QUOTE OF THE WEEK:
“Be selective about your external influences.” – Brian Tracy
_________________________
RESOURCE OF THE WEEK:
If Jillian’s voice caught your attention, you might enjoy more of her take on life and work at: http://thenoisyplume.blogspot.com/
_________________________
READERS WRITE:
Two Pause readers comment on last week’s message on TAT (Turn Around Time).
EF writes: Thanks for sharing ideas to help folks stop, look and listen to what is going on in the fast track of life when we forget to build in turn around time.
KL writes: We just returned from a trip to Ontario which included a little work, visits with relatives, a wedding and a visit with friends. It was great, but as we were coming home my husband commented that we should have built in some down time. It wasn’t rushed or even too packed – just too many.
REFLECTION: My three year old grandson has learned to count. Everything around him is fodder for practice: fingers, books, days on the calendar. As he gets more proficient at counting, concepts like yours/mine and more/less are also popping to the fore. Who has more smarties? Who scored more points? The comparisons fuel both victory dances and mini meltdowns.
As we mature, we continue to count. Only the objects of our affection or attention change. How many widgets sold? Clients served? Dollars banked? Gadgets owned? Miles traveled? This raises the question of what REALLY counts in life.
My niece waxed eloquent on this very concept in a recent blog posting. Jillian is a young entrepreneurial craftswoman currently living in Pocatello, Idaho. As a one woman shop, she’s making a name for herself in the world of web community and online commerce through her unique jewelry designs, novel photography and engaging writing. She notes the pressure to ‘make the numbers’. With Jill’s permission, I’m sharing her recent commentary on success.
“Which of these do you value more – quantity or quality? Success, for me, in this crafty world of mine, is when I enter into my creative space and perfectly translate a vision into metal and stone. Success for many others is in the numbers. Numbers of Twitter followers. Numbers of Facebook friends. Numbers of sales. Numbers! Numbers! Numbers!
Does any of that matter if you feel unfulfilled in your work? Does any of that matter if you aren’t true to who you are? (more…)
PAUSE -10.35- How’s your TAT Quo?
November 23, 2010
NOTE:
Final week to take advantage of the Big Box Bonus Bundle offer. Check the end of message for details.
REFLECTION:
This year, September and October were pretty active months in my life. It didn’t really hit me how active they had been until November rolled around and my schedule loosened up a bit. Quite the contrast!
S & O were filled with great things – no complaints there! Challenging work with interesting clients. An engaging conference on workplace wellness. A heartfelt farewell to a dear friend. A family wedding celebration. An exciting vacation get away. Mentoring and charity work. I wouldn’t have traded away any of those activities.
In retrospect, what I might have done differently is paid more attention to TAT – the Turn Around Time – between events. There’s a lot of performance pressure to reduce Turn Around Time in the world of work – faster responses to messages, quicker delivery of products, instant access to services. But there can be a personal cost to upping the ante.
When TAT shrinks, pressure grows. There is no longer time to savor what you’ve just experienced nor to fully anticipate what comes next. Minor glitches easily assume major proportions. The rhythm shifts to rush and roar – as we spend our days rushing in and roaring out.
Richard Swenson describes what’s missing in these situations as margin – those gaps in timing, the cushioning between engagements, a sense of openness to possibilities in our daily experience. Linda Popov describes what we might aspire to instead as a pace of grace.
ACTION:
If TAT is an issue for you, too, here are a handful of strategies to play with as you try to strike a more satisfying balance on Turn Around Time:
Build ‘mop up’ time into the scheduling of meetings and events. If a gathering ends at 4:00, it will probably be 4:30 before you’ve finished those last minute conversations, packed up, made a washroom stop, and disengaged enough to move on. Knowing that, don’t book your next engagement across town for 4:15.
To minimize overcommitment, make prep time visible on your calendar. If you’ve got two hours of work to get ready for an event, designate a block of time for prep. Whether it happens at that specific time or not, you’ll remember that those two hours are spoken for.
Build minor travel time into your appointment schedule. So far, instantaneous tele-transporting is not an option. It takes time to walk to the other end of the building or to drive across town. Book accordingly.
Choose flights to allow an extra cushion for delays and weather. Taking the second last flight out – rather than the last flight out gives you a little more wriggle room. Arriving early at the airport takes away some of the pressure of surprise line-ups at security.
Honor your down-time needs. If you are more introverted by nature, you’ll need more solo time and space between people engagements to replenish your energy. There’s nothing wrong with that. Just plan around it.
Pay attention as you move through your day and week. Note where you find yourself pinched by a lack of TAT. Adjust accordingly.
________________________
QUOTE OF THE WEEK:
“Determination alone is nothing without discernment.” – Linda Kavelin Popov.
_________________________
RESOURCE OF THE WEEK:
Ned offers a fun way to put this issue in perspective. Check out his four minute video: No Margin Ned at http://www.youtube.com/watch?v=wuLza5wlJUI&feature=related . Ned’s strategies for doing away with margin will help you stress up your life, big time!
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BIG BOX BONUS BUNDLE:
I can’t believe it! We’ve sold all the copies from the original print run of my latest book, Press Pause…Press On. And so, we fired up the presses and rolled off a second batch of books. There’s good news in this for you!
The books are boxed 48 to a carton with a little headroom to spare. I’m taking 10 of those boxes and stuffing that extra space with this collection of bonus goodies: 2 more books (to top it up to 50), 50 Pause decals, 10 copies of my Take A Break booklet, 5 Pause postcards, 1 set of 4 Pause Posters (8.5×11), 5 Pause postcards, and 1 Pause mousepad.
The retail value of the whole enchilada totals a shade over $1100. From now through the 30th of November, ten of these bundles are up for grabs for $550 each (plus taxes & shipping). Perfect timing for seasonal gifts for clients, colleagues and friends. (Too many for your needs? Partner up with a colleague to take advantage of the savings.)
The B4 reprint special is available only by phone and only for one more week. Call toll free at 877-728-5289 to order your Big Box Bonus Bundle now.
NOTE: Final week to take advantage of the Big Box Bonus Bundle offer. Check the end of message for details.
REFLECTION: This year, September and October were pretty active months in my life. It didn’t really hit me how active they had been until November rolled around and my schedule loosened up a bit. Quite the contrast!
S & O were filled – bumper to bumper – with lots of great things. No complaints there! Challenging work with interesting clients. An engaging conference on workplace wellness. A heartfelt farewell to a dear friend. A family wedding celebration. An exciting vacation get away. Mentoring and charity work. I wouldn’t have traded away any of those activities.
In retrospect, what I might have done differently is paid more attention to TAT – the Turn Around Time – between events. It was a bit too ‘next…next…next’ – too often at the expense of the here and now.
There’s a lot of performance pressure to reduce Turn Around Time in the world of work – faster responses to messages, speedier delivery of products, more instant access to services. But there can be a personal cost to upping the ante.
When TAT shrinks, pressure grows.There is no longer time to savor what you’ve just experienced nor to fully anticipate what comes next. Minor glitches easily assume major proportions. The rhythm shifts to rush and roar – as we spend our days rushing in and roaring out. (more…)
PAUSE -10.33- Goldilocks Was On To Something
November 9, 2010
REFLECTION: Remember Goldilocks? I’m pretty sure you do. But just in case it’s been a while, here’s a ten second refresher. While strolling through the woods one day, GL waltzed into the the empty Three Bears abode and made herself at home. Chair? Too big. Too small. Just right. Porridge? Too hot. Too cold. Just right. Bed? Too hard. Too soft. Just right. The TB’s eventually returned to surprise GL, who leaped from Baby Bear’s bed and ran from the house.
Now, while I don’t condone Break & Enter or advise helping yourself to other people’s stuff, I think Goldilocks was on to something in her search for ‘Just Right’.
What, exactly, can we learn from GL about the challenges of stress in life and work? Don’t blindly accept what you stumble across first? Keep testing and experimenting till you find something that fits?
In my work with clients, I hear a lot about the problems of overloading – too much work, too many demands, too little time. For others, underloading triggers its own set of problems – pointless busywork, feelings of uselessness, time weighing heavy. Rightloading – that ‘just right’ solution – is a tricky place to find. (more…)
PAUSE -10.32- Make Renewing Pauses Your 90 Minute Habit
November 2, 2010
REFLECTION:
You’re working away – head down – afterburners aflame. You’ve been making great progress and, blessedly, the interruptions have been few. Still, after an hour and a half or so, you start feeling restless. Your attention begins to wander. And, you find yourself becoming a touch irritable and impatient.
Why are you having trouble with focus when the stars are aligned for work? It could be your internal body rhythms clamoring for your attention.
The human body isn’t built for nonstop high performance. We do a better job of maintaining energy over the long haul when periods of focused concentration are offset by time out for renewal.
There are parallels in other life situations. For example, a race car driver’s success depends on fast, high speed performance on the track. But an equally important part of that racer’s success is knowing when to pull off the track and into the pit for adjustments and repairs. Ignore, postpone or cancel the pit stops, and the race is lost.
Top performers in all kinds of fields tend to work in approximately 90 minute cycles – sprints if you will. They shift back and forth between periods of intense effort offset by periods of purposeful renewal.
A key word here is purposeful. The impact of automatically grabbing a caffeine or sugar hit, or giving yourself a ‘rev it up’ pep talk to drive your energy back up the ergometer, will be short lived. Many of these ‘short term quick fix’ energizers fizzle fast and end up harmful in the long term.
Plan for variety and be more intentional in choosing your renewing pauses. For instance, if you’re focused on developing a project plan or writing a report, you’ll be expending a lot of mental energy. During your break, you might engage in a contrasting way – move your body (walk or stretch) or connect socially with others (share a chat or a joke).
The length of a pause is not as critical as the regularity. Make sure you DO step away from the work, and that you choose the best recharging option for your needs and your situation.
ACTION:
With the fast pace and high expectations of today’s workplace, many people abandon the practice of taking breaks. If that’s the case for you and your colleagues, share these ideas with them, and build support for each other. Talk about the kinds of renewing breaks you can try solo or with others that might make sense in your world.
Set an alarm or reminder to interrupt you at 90 minute intervals – or at the very least mid morning and mid afternoon. It’s easy to get caught up in the press and flow of the work, so help each other to step away before exhaustion and inefficiency set in.
With regular bits of time away, you’ll return to the work at hand with fresh energy and be able to maintain a higher level of focus and concentration for the long haul.
_________________________
QUOTE OF THE WEEK:
“The higher the demand, the greater and more frequent the need for renewal.” – Tony Schwartz
_________________________
RESOURCE OF THE WEEK:
For more on the impact on productivity of time out for renewal, check out this article, The Productivity Myth, from the Harvard Business Review Blog at: http://blogs.hbr.org/schwartz/2010/05/the-productivity-myth.html
_________________________
READERS WRITE:
In response to last week’s message, Along For The Ride Or Deeply Engaged, Pause reader DB writes: “What an awesome opportunity! I’m so glad you took advantage of it and shared it with us, your readers. This reminded me of my own experience. One Sunday morning several years ago, when I asked an old farmer at church how harvest was going, he asked if I’d ever been on a combine. When I said no, he asked if I’d like to go for a ride with him. I did and absolutely loved it. He let me take the wheel and began patiently teaching me and answering my questions. What a thrill for this city bred girl! Would you believe that for the past 3 years, ever since I retired from teaching school, I’ve been operating his combine in the fall and his harrow/packer during spring seeding? Like your captain, he noticed my interest, extended an invitation and taught me bit by bit until I felt both comfortable and competent behind the wheel. My life has been so enriched because of it.”
REFLECTION: You’re working away – head down – afterburners aflame. You’ve been making great progress and, blessedly, the interruptions have been few. Still, after an hour and a half or so, you start feeling restless. Your attention begins to wander. And, you find yourself becoming a touch irritable and impatient.
Why are you having trouble with focus when the stars are aligned for work? It could be your internal body rhythms clamoring for your attention.
The human body isn’t built for nonstop high performance. We do a better job of maintaining energy over the long haul when periods of focused concentration are offset by time out for renewal.
There are parallels in other life situations. For example, a race car driver’s success depends on fast, high speed performance on the track. But an equally important part of that racer’s success is knowing when to pull off the track and into the pit for adjustments and repairs. Ignore, postpone or cancel the pit stops, and the race is lost.
Top performers in all kinds of fields tend to work in approximately 90 minute cycles – sprints if you will. They shift back and forth between periods of intense effort offset by periods of purposeful renewal. (more…)
PAUSE -10.29- Always Time For A Walk
September 28, 2010
REFLECTION:
As I write this, it’s mid morning Monday. At 6:30 a.m, I debated with myself whether I could actually spare the time to take my morning walk along the river. You’ve maybe had similar conversations with yourself from time to time!
The situation for me this week, is that Tuesday I’m headed to Vancouver for a business conference that will take up the rest of this week. I return to Saskatoon in time to attend a friend’s memorial service, empty my suitcase, and repack for a two week fall vacation get-away. A flurry of pre-travel tasks is queued up on the to-do list; and before I leave I need to take care of the final prep for a series of programs I’m booked to deliver on the heels of my return.
In the end, habit won the debate. I laced up my sneakers and headed for the trail. Here’s how things unfolded from there.
As I left the yard, a stunning red maple leaf caught my eye. I picked it up and took it along. My feet crunched as I made my way through the yellowed poplar leaves strewn across the path.
Mid-walk, I perched on my riverside rock for a moment’s meditation. The sun popped over the crest of the riverbank, flooding the valley with gold as far as the eye could see. Hundreds of geese veed up as they flew south along the river. A beaver nosed his way upstream, trailing twigs in his wake.
Apparently, relocation and dam repairs are underway as summer winds down and winter approaches. I don’t really need a calendar to know that the seasons are changing and time is moving on.
This churning and turning of the seasons was on my mind last weekend as I MC’ed the wedding reception for my niece and her new husband. Two decades ago, much shorter and younger, my niece trundled down the aisle as a flower girl at my youngest sister’s wedding. Saturday, she blazed her own trail to the future.
Yes, time is moving on; and I’m grateful every time I realize I’ve actually been present for another moment along the way. Apparently, in retrospect, I did have time for a walk along the river!
ACTION:
Life and time move quickly. A day, a week, a month, a year can all evaporate before our very eyes.
Reminder note to self: Don’t talk yourself out of making and taking time for what you know to be good for your heart and your health.
Questions to ponder: What habits help you tune in to the moment? What would increase the likelihood you’ll take time for those things that energize your heart, mind and body – despite the never-ending pressures of work at hand?
_________________________
QUOTE OF THE WEEK:
“The best way to get where you’re going is to be where you are.” – Noah Ben Shea
_________________________
RESOURCE OF THE WEEK:
Here’s an upcoming opportunity to dive more deeply into issues of life balance. On Tuesday, November 9th, I will be delivering a Life Balance Leadership seminar here in Saskatoon. This program is offered through the University of Saskatchewan Business & Leadership Programs. We’d love to have you and your colleagues join us for the day. For program and registration details check online at: http://learntolead.usask.ca/easetheload.html
_________________________
READERS WRITE:
If you appreciated last week’s wellness and travel tips, you might also enjoy travel suggestions contributed by a handful of Pause readers. You’ll find them posted to the Pause Blog at: http://www.pauseworks.com/wp/?p=1560
REFLECTION: As I write this, it’s mid morning Monday. At 6:30 a.m, I debated with myself whether I could actually spare the time to take my morning walk along the river. When life gets busy, you’ve maybe had similar conversations with yourself from time to time!
The situation for me is that Tuesday I’m headed to Vancouver for a business conference that will take up the rest of this week. I return to Saskatoon in time to attend a friend’s memorial service, empty my suitcase, and repack for a two week fall vacation get-away. A flurry of pre-travel tasks is queued up on the to-do list; and before I leave I need to take care of the final prep for a series of programs I’m booked to deliver on the heels of my return.
In the end, habit won the debate. I laced up my sneakers and headed for the trail. Here’s how things unfolded from there. (more…)
PAUSE – 10.28 – On The Go
September 21, 2010
REFLECTION: Knowing that I do a fair bit of travel in my work as a conference speaker and seminar facilitator, a Pause reader recently wrote to ask me to share a few helpful travel hints.
Specifically, she wanted ideas for maintaining a healthy balanced rhythm of work and renewal when you are far away from your everyday routines and supports.
If you find yourself on the road from time to time – or frequently, for that matter – you might find some of these ideas helpful, too. If the challenges of travel aren’t part of your world, pass this message along to your trekking friends and colleagues.
ACTION: Seven tips for staying well on the go: (more…)
REFLECTION: In case you’ve missed the memo – or the endless media messages bombarding us daily – December is the one month of the year where giving is clearly top of mind. It’s no surprise, then, that I was intrigued by this first item on a list of tips for reducing workplace stress.
REFLECTION: My three year old grandson has learned to count. Everything around him is fodder for practice: fingers, books, days on the calendar. As he gets more proficient at counting, concepts like yours/mine and more/less are also popping to the fore. Who has more smarties? Who scored more points? The comparisons fuel both victory dances and mini meltdowns.
REFLECTION: This year, September and October were pretty active months in my life. It didn’t really hit me how active they had been until November rolled around and my schedule loosened up a bit. Quite the contrast!
REFLECTION: Remember Goldilocks? I’m pretty sure you do. But just in case it’s been a while, here’s a ten second refresher. While strolling through the woods one day, GL waltzed into the the empty Three Bears abode and made herself at home. Chair? Too big. Too small. Just right. Porridge? Too hot. Too cold. Just right. Bed? Too hard. Too soft. Just right. The TB’s eventually returned to surprise GL, who leaped from Baby Bear’s bed and ran from the house.
REFLECTION: You’re working away – head down – afterburners aflame. You’ve been making great progress and, blessedly, the interruptions have been few. Still, after an hour and a half or so, you start feeling restless. Your attention begins to wander. And, you find yourself becoming a touch irritable and impatient.
REFLECTION: As I write this, it’s mid morning Monday. At 6:30 a.m, I debated with myself whether I could actually spare the time to take my morning walk along the river. When life gets busy, you’ve maybe had similar conversations with yourself from time to time!
REFLECTION: Knowing that I do a fair bit of travel in my work as a conference speaker and seminar facilitator, a Pause reader recently wrote to ask me to share a few helpful travel hints.